Privacy Policy

Privacy Policy

Last updated: 29 October 2026

1. Who We Are

ASDW GROUP operates the website https://asdwgroup.com. We provide printing, signage, promotional products, business cards, and custom branding solutions.

In this policy, “we”, “us” and “our” refer to ASDW GROUP.

For privacy enquiries, please contact us at info@asdwgroup.com.

2. Personal Information We Collect

Depending on how you use our website, we may collect the following information:

  • Name, email address, phone number and contact details.

  • Billing and shipping addresses.

  • Account login details and customer profile information.

  • Order history, purchased products, payment status and transaction references.

  • Messages and information submitted through our contact forms.

  • Comments and information you provide when commenting on our website.

  • Design files, artwork, images and other documents you upload for printing or customisation.

  • Technical information such as IP address, browser type, device information and website usage data, where collected.

We collect information that is reasonably necessary to operate our website, process orders, provide customer support, and deliver our products and services.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil orders.

  • Arrange shipping and delivery.

  • Manage customer accounts and order history.

  • Receive and process print-ready artwork and design files.

  • Respond to enquiries, complaints and customer support requests.

  • Send order confirmations, payment updates and other service-related communications.

  • Process payments and help prevent fraud.

  • Operate, maintain and improve our website.

  • Meet applicable legal, accounting and record-keeping obligations.

We will not use your personal information for unrelated purposes unless permitted or required by applicable law.

4. Customer Accounts and Orders

When you create an account or place an order, we may collect the information needed to manage your account, process your purchase, arrange delivery and provide customer support.

You are responsible for keeping your login credentials secure.

You may update certain account details through the My Account section of our website. You may also contact us to request access to or correction of your personal information.

We may retain order and transaction records for as long as necessary for business, accounting, legal and other legitimate purposes.

5. Design Files and Uploaded Artwork

Our website allows customers to upload artwork, images and design files for printing and custom branding services.

We use these files to process orders and provide the requested products or services.

Please upload only files that you are authorised to provide. Do not upload confidential information or personal information that is unnecessary for your order.

Access to uploaded files should be limited to people who need them to process or fulfil your order. Files may also be handled by service providers involved in operating our website or fulfilling orders.

We retain uploaded files for as long as reasonably necessary to process orders, provide customer support and meet applicable business or legal requirements, subject to our actual storage practices.

Please contact us if you have questions about a file you have uploaded or wish to request its deletion.

6. Payments

Our website may offer payment services through third-party payment providers, including Stripe and PayPal.

When you make a payment, the relevant payment provider may collect and process payment information in accordance with its own privacy policy and terms.

We may receive information such as payment status, transaction references and other details needed to manage your order.

We do not intend to store your full payment card details directly on our website. Payment information handled by third-party providers is subject to their security measures and privacy practices.

You should review the privacy policies of the payment provider you choose.

7. Shipping and Other Service Providers

We may share the information necessary to fulfil your order with relevant service providers, such as shipping and delivery companies, website hosting providers, payment processors and technical service providers.

We share only the information reasonably necessary for the relevant service or purpose, subject to applicable law.

We do not sell your personal information to third parties.

8. Comments

When visitors leave comments on our website, we may collect the information shown in the comments form, along with the visitor’s IP address and browser user-agent information to help detect spam and protect the website.

An anonymised string created from your email address may be provided to the Gravatar service to check whether you use it.

The Gravatar privacy policy is available at https://automattic.com/privacy/.

After a comment is approved, your profile picture may be visible publicly alongside your comment.

9. Media Uploads

If you upload images to our website, avoid uploading images containing embedded location information, such as EXIF GPS data, unless you intend to share that information.

Visitors may be able to download images published on the website and extract embedded information.

This section concerns publicly displayed media. Customer artwork uploaded privately for an order is handled under the Design Files and Uploaded Artwork section of this policy.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, customer accounts, shopping carts, checkout, security and website performance.

Cookies may be used to:

  • Keep items in your shopping cart.

  • Maintain your login session.

  • Remember certain preferences.

  • Support website security and functionality.

  • Help us understand website usage where analytics tools are enabled.

The cookies used and their duration may depend on the services and settings active on our website.

You can manage or disable cookies through your browser settings. Some website features may not function correctly if essential cookies are disabled.

11. Embedded Content from Other Websites

Our website may include embedded content, such as images, videos or other material from third-party websites.

Embedded content may behave as though you visited the third-party website directly. Those websites may collect information about you, use cookies or track your interaction according to their own privacy policies.

We encourage you to review the privacy policies of any third-party websites you visit.

12. How Long We Retain Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal and business requirements.

Retention periods may differ depending on the type of information:

  • Account information may be retained while your account remains active and for a reasonable period afterwards where necessary.

  • Order and transaction records may be retained for accounting, tax, legal and dispute-resolution purposes.

  • Contact form submissions and customer support messages may be retained as needed to respond to enquiries and maintain relevant records.

  • Comments and their associated information may be retained while the comments remain published or as otherwise necessary.

  • Uploaded artwork may be retained for order fulfilment, reprints, customer support and other legitimate business needs.

You may contact us to request deletion of information, subject to any applicable legal, contractual or legitimate retention requirements.

13. How We Protect Your Information

We take reasonable steps to protect personal information against unauthorised access, misuse, loss, modification and disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Please contact us promptly if you believe your account or personal information has been compromised.

14. Who May Receive Your Information

Depending on the services you use, your information may be disclosed to:

  • Payment providers, including Stripe and PayPal.

  • Website hosting and technical service providers.

  • Shipping, delivery and fulfilment providers.

  • Website security, spam prevention and other service providers.

  • Professional advisers, regulators or authorities where required or authorised by law.

We do not sell your personal information.

Some service providers may process or store information outside Australia. The countries involved depend on the services used and their operating arrangements. Where applicable Australian privacy laws require it, we will provide further information about overseas disclosures.

15. Your Privacy Rights

Depending on applicable law, you may have the right to request access to personal information we hold about you, ask us to correct inaccurate information, or request deletion of information where appropriate.

To make a request, contact info@asdwgroup.com.

We may need to verify your identity before responding. Some information may need to be retained where required or permitted by law.

16. Privacy Complaints

If you have a concern about how we collect, use, store or disclose your personal information, please contact us at info@asdwgroup.com with details of your concern.

We will review your complaint and respond within a reasonable timeframe.

Where applicable Australian privacy law provides a right to complain to the Office of the Australian Information Commissioner (OAIC), you may contact the OAIC if you are not satisfied with our response or wish to make a complaint directly where permitted.

OAIC website: https://www.oaic.gov.au/

17. Children’s Privacy

Our website is intended for people who can lawfully use our products and services. We do not knowingly collect personal information from children where doing so would be unlawful.

If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.

18. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services or information-handling practices change.

The latest version will be published on this page, together with the date of the most recent update.

19. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

ASDW GROUP

Website: https://asdwgroup.com

Email: info@asdwgroup.com

Phone: +61 435 522 666